Frequently Asked Questions
Everything you need to know about your éS Skateboarding order.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. generally takes 3-7 business days to arrive.
What is your return policy?
We offer a 30-day return policy for any unworn, unwashed items in their original packaging. Please note that shoes must be returned in their original box without any shipping tape or labels attached directly to the box.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How do I know what size to order?
Our footwear generally runs true to size. We recommend checking our detailed size guide available on each product page to compare measurements for the perfect fit.
Can I change or cancel my order once it's placed?
To ensure fast delivery, we process orders quickly. You can request a cancellation within 30 minutes of placing your order by contacting our support team, but we cannot guarantee changes after that window.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure checkout experience.